Network Security Engineer

Full Time
San Jose, CA
Areas of Interest: Network Services
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Overview


Join a diverse community of creative and analytical thinkers
 
Experience a Day in the Life at Adobe
At Adobe, we believe in hiring the very best and are committed to creating exceptional work experiences. We realize that great ideas can come from everywhere in the organization, and we know the next big idea could be yours.
 
From developing cutting-edge technology and products to collaborating with exceptional employees, customers, partners and serving our communities, you have an opportunity to make a difference and be successful.

 

The Network Security Engineer will work within Adobe’s Network Security team.  The Network Security Engineer uses technical knowledge on a number of security technologies to analyze and respond to security threats from various security platforms and technologies. The Network Security Engineer serves as an escalation point for critical and complex client issues, performs configuration and testing of products, assists with developing and documenting work processes and trains other members of the team.

Responsibilities:

  • Responsible for initial triage of incoming client issues. Address basic MSS and support-based client configuration issues and alerts. Will also handle the most complex issues and alerts escalated to them by SOC Technicians, and SOC Engineer I and II employees.
  • Analyze and respond to security threats from various security platforms and technologies.
  • Support, troubleshoot, configure, manage, and upgrade FW, WAF and a wide variety of other security products.
  • Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
  • Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
  • Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
  • Document actions in ticketing system to effectively communicate information internally and to customers.
  • Respond to needs and questions of customers concerning their access to network resources through their managed device.
  • Resolve problems independently and understand escalation procedures.
  • Create custom documentation for internal needs.
  • Attend vendor-specific meetings and conferences for business and professional development.
  • Responsible for testing and configuring new products and technologies.
  • Perform other duties as assigned.

Qualifications

  • Associates Degree or equivalent from two-year College or technical school in Information Technology, Information Security/Assurance, Engineering or related field of study; at least two years of related experience and/or training (in addition to experience requirements below); or equivalent combination of education and experience required.
  • Bachelor Degree in Information Technology, Information Security/Assurance, Engineering or related field of study preferred; at least four years of related experience and/or training (in addition to experience requirements below); or equivalent combination of education and experience preferred.
  • Minimum 1 year previous supervisory and/or training experience required.
  • Minimum 3 years of experience in Information Security or Networking required.
  • Minimum 3 years of related experience and/or training in a technology environment required.
  • Minimum 3 years of experience with preferably more than one of the following technologies; Palo Alto Networks (Firewall, Wildfire, URL filtering, etc.), Juniper, etc.
  • Minimum 1 year of experience with one or more of the following management platforms required; Juniper NSM, and Palo Alto Networks Panorama
  • CCSE and CCNA or RSCP certifications preferred.
  • Security+, BCCPP, JNCIS-SEC, JNCIS-FWV, JNCIS-SA, ACE, CNSE, SFCP, SFCSE, SFCTSE strongly preferred.  Security+, GSEC, GCIA, GCIH or other security specific vendor/product certifications also preferred.
  • CISSP training strongly preferred.
  • Strong interest in technology and a desire to learn and grow in applicable technologies field is required. Skills and knowledge must be kept current, including ongoing active pursuit of certifications.
  • Practical expertise with TCP/IP networking required.
  • Proficiency in building and troubleshooting route based VP connectivity required.
  • Significant experience with Linux, Windows and Network Operating Systems required.
  • Strong working knowledge of Routing and Access Control Devices required.
  • Requires taking responsibility for customer satisfaction and overall success of managed services.
  • Requires interfacing with a variety of customers in a polite, positive, and professional manner.
  • Technical knowledge on a number of security technologies required.
  • Solid understanding of information security and networking required.
  • Extensive experience interacting with customers required.
  • Strong critical thinking and problem solving skills required.
  • A passion for information security and data security required.
  • Detail oriented with strong organization skills required.
  • Customer service focus required with strong interpersonal skills including excellent written/verbal communication skills.
  • Will be required to be on-call after hours and weekends on a rotating basis.
  • May be required to work occasional off-shift hours to cover customer maintenance and on-site activities.

 

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

 

If you’re looking to grow your career, Adobe’s the place for you. Discover what our employees are saying about their career experiences through the Adobe Life magazine.

 

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.




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Adobe

Adobe is changing the world through digital experiences. For more than two decades, Adobe has been at the heart of making engaging experiences happen, and we fuel the content creation and delivery ecosystem in a way no other technology company can.

Whether it's a smartphone or tablet app, a game, a video, a digital magazine, a website, or an online experience, chances are that it was touched by Adobe technology. Our tools and services enable our customers to create groundbreaking digital content, deploy it across media and devices, and then continually measure and optimize it based on user data. By providing complete solutions that combine digital media creation with data-driven marketing, we help businesses improve their communications, strengthen their brands, and ultimately achieve greater business success.

Adobe's business is focused on the opportunities in two key growth markets—Digital Media and Digital Marketing.

Digital Media
Adobe's content authoring solutions lead the industry, enabling our customers to more effectively produce, distribute, and monetize digital content.

Digital Marketing
Adobe delivers the most innovative solutions for optimizing marketing campaigns and maximizing return on every marketing dollar.

Specialties
Software, Creative Cloud, Digital Marketing, Web Experience Management, Digital Media, Creative Suite, Digital Publishing, Photoshop, Online Analytics, Illustrator, Touch Apps, Acrobat, Mobile Apps, Social Marketing, Web Marketing, Social Measurement
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Company Industry: Computer Software
Company Type: Public Company
Company Size: 10,001+