Security Operations Specialist II

Full Time
Arlington, VA
Areas of Interest: Cyber Operations
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The Security Operations Specialist II, as a key member of the U.S. Cyber Security Operations Services team, will follow a multidisciplinary approach to perform cyber security threat intelligence, continuous monitoring, real-time detection and reaction services, and incident response for suspected security incidents in FedRAMP cloud environments hosting BlackBerry products.  As a Security Operations Specialist II, you will assist the CSOS team by leveraging your deep experience with analytics and correlation techniques to classify and respond to various security events as well as develop solutions to eliminate or mitigate threats.

Responsibilities Include:

  • Assist with the design and operation of information security monitoring and reporting activities to ensure full compliance and effectiveness with all requirements identified in the FedRAMP System Security Plan (SSP), internal BlackBerry security policies, and external best practice recommendations
  • Implement security controls for the cloud-based applications to ensure effective  protection of the environment from all forms of malicious cyber activity
  • Assist with remediating existing security gaps or non-compliance issues identified in system POAM’s or new ones identified by the CSOS or product teams.
  • Manage core and supporting security applications, including installation of software releases, parameter changes, testing activities, monitoring overall health, and performance tuning
  • Ensure that system incidents and customer issues are responded to and resolved in a timely manner, and in accordance with documented processes
  • Apply problem solving expertise to resolve complex problems and identify root cause
  • Ensure proactive problem management using key indicators of system health to prevent incidents from occurring
  • Identify opportunities to improve existing process, procedures, and tasks
  • Evaluate, recommend, and enable enhancements and tools to support the business' requirements
  • Provide excellent customer service and foster strong relationships with peers, customers, and vendors built on mutual trust and respect
  • Actively participate in cross-functional projects to build and implement new security solutions and infrastructure
  • Assist in plans and procedures to be followed in the event of any information security incident investigated by the security team
  • Represent the team as a subject matter expert on supporting enterprise security solutions
  • Participate in the team's off-hours support rotation, and provide extended hours support as required for scheduled system changes
  • Research, and analyze wide variety of vulnerabilities and APT based malware and techniques, recommend new security technologies for future implementation


We are seeking an individual with the following skills and qualifications:

  • Hands-on proficiency with UNIX administration and Windows server administration
  • Strong knowledge of application performance tuning, integration, and monitoring
  • Strong knowledge of fundamental security concepts such as firewalls, IDS, vulnerability assessments, data encryption, network protocols
  • Strong knowledge of Active Directory and Public Key Infrastructure
  • Hands-on proficiency supporting a centrally managed endpoint security solutions, including antivirus, full disk encryption, application whitelisting, and data loss prevention
  • Experience with clustering in a high-availability server infrastructure
  • Strong technical, problem determination, and resolution skills
  • Very solid ability to understand, troubleshoot, and resolve complex issues.
  • Strong customer support and interpersonal skills
  • Familiar with incident management and change management procedures
  • A team player, a self-starter, and able to learn on your own
  • Scripting experience an asset



  • Technical diploma or University Degree in Computer Sciences or related discipline
  • 4-7 years’ experience in an IT organization, with a focus on system administration, application administration, and/or information security
  • Industry recognized certification in security (CISSP, GIAC, etc.) and/or systems administration an asset


Additional Assets:

  • Experience with vulnerability assessment tools and penetration testing techniques
  • Experience conducting vulnerability assessments and penetration tests for infrastructure assessments
  • Knowledge of secure software development lifecycle (SDLC) methodologies
  • Security and/or technical certifications an asset
  • Understanding of FedRAMP controls and Federal agency security requirements and processes considered a plus
  • Familiarity with data privacy laws and the associated security requirements


Scheduled Weekly Hours
Regular office hours (9am – 5pm)
40 hours a week
Job Family Group Name:
Information Technology
Scheduled Weekly Hours: 40


We are BlackBerry, a global mobile communications leader who revolutionized the industry with its introduction in 1999. Today, BlackBerry’s products and services, from messaging to enterprise mobility, are relied on by millions of individuals every day to securely and efficiently connect them to the content and people that matter most. At BlackBerry our instinct for innovation is relentless, so as we continue to push the boundaries of mobile experiences, we continue to drive the talent, passion and creativity of our employees.

©2017 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.

It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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BlackBerry secures, connects and mobilizes the enterprise. To manage today’s enterprise of things, BlackBerry provides a software platform that enables and manages security, mobility and communications between and among hardware devices, programs, mobile apps and the internet of things. Founded in 1984 and based in Waterloo, Ontario, BlackBerry operates in North America, Europe, Middle East and Africa, Asia Pacific and Latin America. The Company trades under the ticker symbols “BB” on the Toronto Stock Exchange and “BBRY” on the NASDAQ. For more information, visit

Software, CyberSecurity Services, Enterprise Mobility Management, Enterprise File Sync and Share (EFSS), and Internet of Things (IoT)
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Company Industry: Computer Software
Company Type: Public Company
Company Size: 5,001-10,000