Principal Cyber Engineer

Full Time
Chantilly, Virginia
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Overview

Forcepoint’s portfolio of products safeguards users, data and networks against the most determined adversaries, from accidental or malicious insider threats to outside attacks, across the entire threat lifecycle. Forcepoint protects data everywhere – in the cloud, on the road, in the office – simplifying compliance and enabling better decision-making and more efficient security.

Forcepoint empowers organizations to concentrate on what’s most important to them while automating routine security tasks. More than 20,000 organizations around the world rely on Forcepoint. Based in Austin, Texas, with worldwide sales, service, security laboratories and product development, Forcepoint is a joint venture of Raytheon Company and Vista Equity Partners. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

Forcepoint is an equal opportunity employer

As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- both in the marketplace and in the workplace. We strive to hire individuals who reflect our communities and proactively embrace diversity and inclusion in order to advance our culture, develop our employee and leaders, and grow our marketshare with our clients.

Forcepoint is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Job Description

Forcepoint, a joint venture between Raytheon & Websense, is a leader in insider threat protection, developed by experts in law enforcement, defense, and digital forensics, combining network and endpoint monitoring with targeted investigations to protect enterprises against the complete range of insider threats.
 
The Principal Professional Services Engineer serves as the primary technical interface and onsite subject matter expert to customers for the Forcepoint’s Insider Threat product line and other Forcepoint products as required.  Working closely with Forcepoint’s Federal Government customers and Forcepoint’s Program Managers, you will perform and assist in all phases of product integration, operations, maintenance, and troubleshooting of technical issues related to the Forcepoint’s entire product suite. Additionally, you will help shape customer deployments by sharing best practices, and lessons learned from direct experiences in related IT security and networking fields.
 
Candidate needs to be a self-motivated individual who can operate efficiently, with little onsite management. Must be a self-starter with the ability to quickly pick up technical concepts and properly advise the customer on appropriate remediation within the software suite. Experience working with federal customers and/or DoD components is a plus. 
 
Essential Functions 
  • On-site Subject Matter Expert for Forcepoint’s Insider Threat product providing intermediate level onsite troubleshooting related to the operation, maintenance, and repair to include both Windows-based client and Linux/Java based server debugging and diagnosis of TCP/IP network related problems. 
  • Perform hands-on installation, configuration, and troubleshooting of servers and network components as they relate to the Forcepoint’s Insider Threat product.
  • First escalation contact for customer support issues. 
  • Basic Oracle 11g database installation, configuration, and performance monitoring. 
  • Small-scale customer training. 
  • Aiding, and providing recommendations to the customer's internal IT staff with deployment of Forcepoint’s entire product suite. • Interfacing with the customer's staff to assist with project planning, product employment best practices, and problem resolution. 
  • Act as the internal customer advocate for problem resolution, new product features, and future product direction. 
  • Accurately and completely document product problems and associated defects and solutions. 
  • Maintain ownership of customer issues and drive those issues to resolution.
 
Qualifications/Skills
  • 3-6 years as a support engineer or related customer facing technical field.
  • 3-6 years Windows and Linux operating systems experience.
  • 3-6 years IP networking experience.
  • 1+ years technical leadership experience.
  • Strong computer, Windows Operating Systems, Linux, and TCP/IP network troubleshooting abilities
  • Proven experience with implementation of enterprise level networking or security products or similar projects.
  • Capable of working independently and self-guiding work schedules to meet customer needs.
  • Excellent interpersonal, communication, and organizational skills with the ability to interact effectively with employees at all levels within the organization.
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • 1 or more years Oracle 10g or 11g a plus.
  • SCNP, CISSP, Security+ or related certifications required. 
  • Experience with the Forcepoint’s Insider Threat Suite of products a plus. 
  • Experience in Cyber-Security, Cyber-Investigations, or Computer Forensics a plus.
  • Active/Existing TS/SCI with a Full Scope Polygraph
Forcepoint is an equal opportunity employer
As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- both in the marketplace and in the workplace. We strive to hire individuals who reflect our communities and proactively embrace diversity and inclusion in order to advance our culture, develop our employee and leaders, and grow our marketshare with our clients.

Forcepoint is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.



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Forcepoint LLC

Forcepoint’s portfolio of products safeguards users, data and networks against the most determined adversaries, from accidental or malicious insider threats to outside attacks, across the entire threat lifecycle. Forcepoint protects data everywhere – in the cloud, on the road, in the office – simplifying compliance and enabling better decision-making and more efficient security.

Forcepoint empowers organizations to concentrate on what’s most important to them while automating routine security tasks. More than 20,000 organizations around the world rely on Forcepoint. Based in Austin, Texas, with worldwide sales, service, security laboratories and product development, Forcepoint is a joint venture of Raytheon Company and Vista Equity Partners. 
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Company Industry: Computer Software
Company Type: Public Company
Company Size: 1,001-5000