Customer Service Representative
Industry: Investment Management
Areas of Interest: Customer Service and Technical Support
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Virtual / Telecommute
Remote work is frequently a way to describe working from a home office or being a telecommuter. Depending on the job and company, remote work offers the ability to work from anywhere in the world. To do a remote job, professionals need access to tools like phone/internet service and a quiet place to work without distraction.
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
* Effectively manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
* Proven customer support experience
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritise, and manage time effectively
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The name of the company is INVESCO. We are privileged to manage more than $906 billion in assets on behalf of clients worldwide. We have:
Specialized investment teams managing investments across a comprehensive range of asset classes, investment styles and geographies.
Company Industry: Investment Management