Global Cyber Security Operations Manager

Full Time
Northborough, MA
Areas of Interest: Cyber Operations
report a problem

National Grid is one of the largest investor-owned energy companies in the world - covering Massachusetts, New York, Rhode Island and the UK. We are at the heart of one of the greatest challenges facing our society, delivering clean energy to support our world long into the future. Everyday we work with stakeholders to promote the development and implementation of sustainable, innovative and affordable energy solutions.

In this role, you will plan, direct and control the functions and operations of the 24/7 Managed Security Services, Cyber Security Operations Center (CSOC).

You will monitor and analyze security events to protect National Grid information and assets from unauthorized access, misuse, modification or destruction. You will escalate to appropriate business units for validation/investigation. You will
ensure adherence to regulatory compliance, federal and state laws governing information security and industry best practices.

Position Responsibilities (including but not limited to): 
  • Direct the functions, processes, and operations of the SOC and ensures policies, procedures, and objectives align with industry best practices
  • Lead the operations of the SOC to ensure optimal identification/resolution of security incidents, and enhance client security
  • Manage the collection, documentation and research of security events generated by the SOC monitoring platform
  • Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
  • Oversee the monitoring, identification and resolution of security events to detect threats through analysis, investigations and prioritization of events based on risk/exposure
  • Manage outsourced and in-house SOC services for quality performance and fulfilment of Service Level Agreements (SLA)
  • Develop and maintain an incident response management program that includes incident detection, analysis, containment, eradication, recovery and chain of evidence/ forensic artifacts required for additional investigations
  • Develop, maintain, and submit SOC compliance reports as required by the client
  • Develop appropriate response strategies based on intelligence received
  • Communicate threats to Senior Management which may impact the client
  • Analyze applications functionality and new technologies to optimize effective/efficient incident review by staff and minimize client risk
  • Conduct scheduled and ad hoc training exercises to ensure staff are current with the latest threats and incident response techniques
  • Oversee and develop strategies to identify, detect, and prevent malicious activity
  • Perform supervisory/managerial responsibilities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
Knowledge & Experience Required:
  • 10+ years of experience in the Cyber Security field.
  • BS/BA degree or equivalent combination of related work experience.
  • Prior security analysis experience is required.
  • Experience managing a SOC is required
  • Prior MSS SOC Management experience highly desired.
  • Prior Security Engineering Experience desired.
  • Desirable certifications include, Security+, CEH, GCIA, GCIH, CISSP or similar.
  • Excellent verbal and written communication skills.
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Proficiency with case management and ticketing systems
  • Superior customer service skills
  • Phone and remote support experience, knowledge and resolution ability
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability to mentor new analysts
  • Experience performing analysis utilizing SIEM technologies
  • Experience performing analysis utilizing IDS/AV consoles
  • Strong understanding of networking and associated protocols
  • ArcSight experience is highly desirable
  • Strong understanding of general cyber security concepts
  • Ability to pass client specific background checks is required

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills. 

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Job:  IS DIgital Security & Risk
Primary Location:  MA-Northborough
Organisation:  IS Digital Security & Risk
Schedule:  Full-time
Job Posting:  Aug 8, 2017, 11:28:41 AM
Unposting Date:  Oct 7, 2017, 11:59:00 PM

Share this job:

National Grid

National Grid is one of the world's largest utilities, focused on delivering energy safely, efficiently, reliably and responsibly.

National Grid (LSE: NG.; NYSE:NGG) is an international electricity and gas company and one of the largest investor-owned energy companies in the world. We play a vital role in delivering gas and electricity to many millions of people across Great Britain and northeastern US in an efficient, reliable and safe manner. We are committed to safeguarding our global environment for future generations and providing all our customers with the highest standards of service through investment in our networks and through our talented, diverse workforce.

National Grid owns the high-voltage electricity transmission network in England and Wales and operates the system across Great Britain. It also owns and operates the high pressure gas transmission system in Britain and its distribution business delivers gas to 11 million homes and businesses. In the US, National Grid distributes electricity to nearly five million customers in Massachusetts, New Hampshire, New York and Rhode Island. Owning 4,160 megawatts of electricity generation, it is the largest power producer in New York State supplying power to over one million customers on Long Island. It is also the largest distributor of natural gas in the northeastern US, delivering gas to 3.4 million customers in New York, Massachusetts, New Hampshire and Rhode Island.

National Grid also has a number of related businesses such as LNG importation and storage, land remediation and metering.

Electricity and gas utility company specializing in the transmission and distribution of energy.
Visit National Grid's Social Media pages:
Company Industry: Utilities
Company Type: Public Company
Company Size: 10,001+