Cyber Security System Analyst

Full Time
Adelphi, Maryland
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Overview


We’re ready to discover what you’re made of  
Bring your passion, commitment, and talent to Parsons and find out how to make our success your own
Parsons – a technology driven Construction and Security Engineering firm with expertise in Defense, Intelligence, and Cyber Security, is looking for the next wave of Industry and Technology Leaders to join our ranks. Parsons has been delivering, protecting, and sustaining critical assets for more than 70 years, delivering Cybersecurity Services to protect our Nation’s most sensitive information and critical infrastructure for more than 30 years. Parsons is the industry leader – no other company has more Critical Infrastructure Protection (CIP), Industrial Control System (ICS), and Supervised Control Access Data Authorization (SCADA) expertise.
 

The System Analyst will be responsible for:
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Identify and suggest possible improvements on procedures
  • Provide remote support through phone or end-user via phone
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Confers with database programmers, analysts or other system administrators
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
Requirements
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Prior project management experience is a plus
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
  • Possesses at least an Interim Secret clearance
  
CLASSIFIED PROGRAM
ACTIVE SECRET
 
Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of technical services. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.

 

Parsons Referral Plan
Maybe this opportunity isn’t the right fit for you, but you know someone who is? Why not join our Parsons external referral program? When you refer other top professionals and they are hired, you are rewarded with an incredible financial incentive. Help us find top talent!



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Parsons Corporation

Join us on the front lines. The code war is now.
Founded in 1944, Parsons is an engineering, construction, technical, and management services firm. Our revenues in 2014 were $3.1 billion. We are 100% owned by our Employee Stock Ownership Trust. We conquer the toughest logistical challenges and deliver design/design-build, program/construction management, professional services, and innovative alternative delivery solutions to private industrial customers worldwide as well as to federal, regional, and local government agencies. Parsons is a leader in many diversified markets with a focus on infrastructure, industrial, federal, and construction. Currently, more than 15,000 Parsons employees are engaged in nearly 5,000 projects in 29 countries. Collectively, our dedicated workers speak more than 80 languages and hold more than 11,800 college degrees and professional registrations. Parsons' employees continue to go anywhere in the world, meet every technical and management challenge, and persevere until the job is done.

Specialties
Engineering, Construction, Design, Program Management, Infrastructure, Environment, Defense, Security, Sustainability, Intelligence and Cyber Security
 
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Company Industry: Civil Engineering
Company Type: Privately Held
Company Size: 10,001+